Device Mama, a leading retailer of pre-owned laptops in Bangladesh, has introduced an unprecedented 50-day replacement guarantee combined with five years of complimentary servicing on their used laptop inventory. The announcement came during a press conference held at Vision 21 Tower in Kawran Bazar, where CEO Rasel Ahmed announced the initiative.
Under this program, customers can exchange their laptops for a different model if they experience any hardware complications within the first 50 days of purchase. Following this period, Device Mama will provide free service support for five years, with customers responsible only for replacement parts.
"This program represents a significant milestone in Bangladesh's technology retail sector," said Ahmed. "As a trusted name in used laptop sales, we're reinforcing our commitment to customer satisfaction through this comprehensive guarantee program. Whether you're a student, freelancer, corporate professional, or tech enthusiast working within a budget, we want to ensure your purchase is backed by our complete support."
A concern of ExchangeKori Limited, Device Mama operates two branches in Dhaka – one in Mirpur-12 and another on Gulshan-Tejgaon Link Road. The company offers a nationwide home delivery service with a test-before-payment option, allowing customers to inspect their purchases upon delivery.
Customers can browse current inventory, specifications, and pricing through Device Mama's website. The program aims to transform the pre-owned laptop market in Bangladesh by providing affordable computing solutions backed by reliable after-sales support.
