Elite Mobile, one of the youngest mobile brands in the country has launched its 31 customer service center, ‘Elite Care,’ on Monday. The brand aims to reach in 43 care centers including new 12 centers by first quarter of next year. While Elite Mobile offers 13 months of warranty for customers for all gadgets, the purpose of the nationwide ‘Elite Cares’ are to provide instance post sales service to the customers.
The major problem of a device will be solved within 2 days for the cases from Dhaka city and 4 days for the cases from outside capital. The special service namely ‘One-Day-Pick-and–Drop’ is available at all authorized retail shops across the country besides the Elite Care’s. The service is available for the retail shop from where the phone is purchased. The 15 collection points also provide same service from same points. Elite Call Center is dedicated always to serve customers. At the same time, there is 24/7 call center service, customers can learn about the Elite Mobile from the call center seven days a week except public holidays.