Customer experience in Bangladesh's computer market tells a tale of two realities. The dominant experience remains frustratingly familiar: walk into most electronics markets—Multiplan Center, IDB Bhaban, Elephant Road—and you'll find customers crouched on plastic stools in crowded spaces, watching technicians juggle multiple repairs while fielding phone calls. Timelines are often vague ("come back tomorrow, maybe"), […]
This week’s FS newsletter is packed with fascinating reads. After a long time, FS interviews are making a comeback. This newsletter features 03 brilliant new interviews with 03 world class operators. To top it off, we have excellent articles on Time Traveler, a small but growing retailer selling travel goods and gears in Dhaka, and […]
Marc Thiry is the Director of Operations at GoZayaan, one of the most fascinating travel tech companies in Bangladesh. Before joining GoZayaan, Marc built a diverse career spanning multiple countries and sectors. He began at Jumia, a Rocket Internet company in Africa, where he mastered the fundamentals of operational management. He then moved to France […]
Pickaboo sells over 200 air conditioners daily during peak season in Bangladesh. The company claims this volume, combined with its broader electronics sales, saves Bangladeshi consumers significant money annually while maintaining healthy profit margins. This achievement becomes more remarkable when you consider the context. Bangladesh's $7 billion consumer electronics market was dominated by traditional retailers […]
Md Sajedur Rahman is a Director of Star Tech Ltd, where he has helped the company build its e-commerce business from scratch into the dominant player in the IT products e-commerce vertical in Bangladesh. Mr. Sajed, a software engineer by training, joined Star Tech in 2017. At that time, Star Tech had an almost non-existent […]
The iPad arrived in Bangladesh the way most premium tech does — through unofficial channels, at inflated prices, with no warranty to speak of. If you wanted one, you had three bad options: deal with grey market sellers with questionable warranties, ask friends traveling abroad to bring one when they are returning, or pay premium […]
Wahid Choudhury is the founder and CEO of Kaz Software, a Dhaka-based software outsourcing company serving clients across the world. Founded in 2004, Kaz has become one of the most fascinating companies in its vertical, that often gets credited for consistently producing leaders for Bangladesh's tech industry. In this second part of our conversation (read […]
Future Startup publishes original and deeply-reported insight, analysis, and inspiration about the business, technology, and entrepreneurship in Bangladesh that you won’t find elsewhere.
